Below is a heated conversation that transpired between Dan Zarrella and Olivier Blanchard over an article written by Zarrella and published by the Harvard Business Review. Zarrella’s article, entitled “How to Calculate the Value of a Like” presents a formula for placing ROI value on a Facebook like. Blanchard claims the formula is too much an approximation and is not very useful. Blanchard explains gives an example how he to attribute ROI to a social media campaign, but Zarrella is concerned about data leakage. Both Blanchard and Zarrella are brilliant minds in the social media industry, but can’t seem to agree on this topic. I recommend reading this discussion, as one can learn a great deal about assessing the ROI of a social media campaign in the process.
See the Twitter debate bellow (presented with Storify):